Sales Policy

Effective Date: January 18, 2025

1. Introduction

Welcome to DiamondGlimmer. This Sales Policy outlines the terms and conditions under which we sell our jewelry products through our website, diamondglimmer.com, and any other authorized sales channels. By placing an order with DiamondGlimmer, you acknowledge that you have read, understood, and agreed to abide by this Sales Policy. This policy is designed to ensure a transparent, fair, and secure shopping experience for all our customers. We may update this Sales Policy periodically, and your continued use of our services implies acceptance of any changes.

2. Product Descriptions and Images

We strive to provide accurate product descriptions, measurements, and images on our website. However, minor variations may occur due to photographic lighting, differences in monitor settings, and the inherent uniqueness of handmade or natural materials. Product descriptions may include details about materials, dimensions, carat weight (if applicable), gemstone type, and other relevant information. We aim to provide a complete view of each piece, often including multiple angles. Please consider that while we try our best, there might be minor discrepancies that don’t affect the quality or overall appearance of the product.

3. Pricing and Availability

All prices on diamondglimmer.com are displayed in the currency specified on the site and are subject to change without prior notice. We reserve the right to modify prices at our discretion. Prices do not include applicable taxes, shipping, or handling fees. These will be clearly displayed at the checkout. Product availability is not guaranteed. While we endeavor to keep our inventory accurate, some items may become out of stock due to high demand. If a product you’ve ordered is unavailable, we will promptly notify you and offer an alternative, a backorder option, or a refund. Sale prices are valid only during the specified period and cannot be combined with other offers unless expressly stated.

4. Order Placement and Confirmation

Placing an order on the DiamondGlimmer website constitutes an offer to purchase the products listed. Once you have submitted your order, you will receive an automated order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your offer. Your order is accepted, and a contract is formed between you and DiamondGlimmer when we ship your product. We reserve the right to accept or decline your order at any time, for reasons including, but not limited to:

  • Product unavailability

  • Suspected fraudulent activity

  • Errors in pricing or product descriptions

  • Inability to process your payment

If we decline your order, we will issue a full refund and will communicate the reason for rejection.

5. Payment Methods

We accept a variety of payment methods to facilitate your purchase, which may include major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure payment gateways. All payment information is securely transmitted and processed via encrypted channels. By submitting your payment, you confirm that you are authorized to use the chosen payment method. We do not store your credit card information on our servers. We use secure payment processing services to ensure your data is protected. We are not liable for any errors in payment or for any misuse of payment methods.

6. Taxes

All applicable taxes, such as sales tax, are calculated and included in your total purchase price at checkout. Tax rates are determined based on your shipping address and according to applicable legal requirements. You are responsible for paying all taxes associated with your purchase. We will provide a detailed breakdown of the tax amount in your order confirmation.

7. Shipping and Delivery

We ship our products to most locations, and shipping costs are calculated based on the destination and the weight of the products you order. We aim to process and dispatch orders within the processing time indicated on the product page. Delivery times vary depending on the shipping method and the delivery address and are estimates, not guarantees. You will receive a shipping confirmation email with tracking information once your order has been dispatched. We use reputable shipping carriers to ensure the safe and timely delivery of your order. DiamondGlimmer is not liable for any delays or damages caused by the shipping carrier, unforeseen events, or factors beyond our reasonable control.

8. International Orders

Customers placing international orders are responsible for any import duties, taxes, or customs fees imposed by their respective countries. These charges are not included in the product price or shipping fees paid to DiamondGlimmer and must be paid by the customer upon delivery. Customs policies vary widely; we advise you to contact your local customs office for more information before placing an order. We are not responsible for any delays or issues arising from customs inspections or hold ups.

9. Order Cancellation and Modification

  • Cancellation by Customer: You may request to cancel an order, only if the item has not been shipped. Please contact our customer service team at info@diamondglimmer.com or call us at (541) 923-4199 as quickly as possible to initiate cancellation. We will do our best to accommodate your request. Once an order has been shipped, it cannot be canceled; you may need to follow our return procedure if you no longer want the items.

  • Modification by Customer: Please contact our customer service team immediately if you need to modify your order. Modifications, such as changes to the address, may be possible before the shipment. Product modifications, are subject to product availability.

  • Cancellation by DiamondGlimmer: We reserve the right to cancel an order due to errors, unavailability, suspicion of fraudulent activity, or any other valid reason. We will inform you about any cancellations, with explanations.

10. Risk of Loss and Ownership

The risk of loss and ownership of purchased products transfers to you when we deliver the items to the shipping carrier. You are responsible for any loss or damage during shipping, although we will do our best to assist you in resolving any issues that may arise.

11. Warranty and Guarantees

We stand behind the quality of our products. We offer a limited warranty against manufacturing defects for a specific time, as may be specified with your purchase (typically 30 days). This warranty covers defects in materials and craftsmanship under normal use. It does not cover damage resulting from misuse, accidents, improper care, or normal wear and tear. For warranty claims, please follow the instructions on our Returns and Exchanges policy.

12. Promotional Offers and Discounts

DiamondGlimmer may run promotional offers and discounts on our products from time to time. These promotions are valid for the specified period and under specific terms and conditions. We reserve the right to modify or withdraw any offer without prior notice. Promotional codes must be applied at the time of purchase, and cannot be applied retroactively. Not all promotional codes can be combined.

13. Customer Service

Our customer service team is available to assist you with any queries or concerns regarding your order, products, or sales policy. Please feel free to contact us:

DiamondGlimmer
13060 SW Peninsula Dr
Terrebonne, Oregon (OR), 97760
Phone: (541) 923-4199
Email: info@diamondglimmer.com
Website: diamondglimmer.com