REFUND AND RETURNS POLICY – DIAMONDGLIMMER

Last Updated: November 19, 2024

At DiamondGlimmer, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a simple and straightforward return and refund policy to make your shopping experience hassle-free.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Eligibility Period: You can return or exchange items within 14 days from the date you receive your order.
  • Condition of Products: The item must be unused, in its original condition, and in the original packaging with all tags intact. Custom or engraved jewelry is non-returnable unless it is defective or damaged upon arrival.
  • Proof of Purchase: A valid receipt or order confirmation email must be provided for processing the return or exchange.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or Engraved Jewelry: Any products that have been customized, engraved, or altered to meet customer specifications cannot be returned or exchanged.
  • Gift Cards: Gift cards are non-returnable and non-refundable.
  • Sale or Promotional Items: Items purchased during special sales or promotions may not be eligible for return or exchange unless stated otherwise.

3. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Notify us of your intent to return an item by emailing us at info@diamondglimmer.com or calling (541) 923-4199 within 14 days of receiving the product.
  2. Return Authorization: Once we receive your request, we will send you a Return Authorization (RA) number and instructions on how to return your item.
  3. Packaging: Carefully package the item in its original packaging. Make sure it is securely wrapped to avoid any damage during transit.
  4. Shipping: Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the product is defective or damaged upon receipt.
  5. Processing the Return: Once we receive the returned item and confirm it meets our return criteria, we will process your refund or exchange within 7 business days.

4. Refunds

  • Refund Method: If your return is approved, we will issue a refund to the original payment method used for the purchase.
  • Processing Time: Refunds may take 3-7 business days to appear in your account, depending on your payment method and bank processing times.
  • Partial Refunds: If your item is returned in a used or damaged condition (not due to a manufacturing defect), or if the original packaging is missing, we may issue a partial refund.
  • Shipping Costs: Shipping fees are non-refundable, unless the return is due to a defect or mistake on our part.

5. Exchanges

If you would like to exchange an item for a different size, color, or style:

  • Contact Us: Please notify us within 14 days of receiving your product to request an exchange.
  • Exchange Availability: Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will offer you a full refund instead.
  • Return Shipping: You are responsible for the shipping costs of returning the item. We offer free shipping on the replacement item if the exchange is due to an error on our part (e.g., incorrect product shipped, defective item).

6. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

  • Notify Us Immediately: Contact us within 7 days of receiving the product via info@diamondglimmer.com or (541) 923-4199. Please include photos of the damage or defect.
  • Return Shipping: We will provide a pre-paid return shipping label for damaged or defective items.
  • Refund or Replacement: After verifying the issue, we will either issue a full refund or send a replacement at no additional charge to you.

7. International Returns

If you are returning an item from outside the United States:

  • Customs Duties and Taxes: You are responsible for any customs duties or taxes associated with returning items from abroad.
  • Return Shipping Costs: The customer is responsible for return shipping costs, except in the case of defective or incorrect items.

8. Exchanges for Gifts

If you received an item as a gift and would like to exchange it:

  • Gift Returns: Returns for gift items are subject to the same policies as regular returns. If the gift was purchased through our online store, we can issue store credit or an exchange if the item is returned in its original condition and within the return period.
  • Gift Receipt: A gift receipt or the order number is required to process a gift return or exchange.

9. Contact Information

If you have any questions or need assistance with your return or refund, please contact us:

  • Email: info@diamondglimmer.com
  • Phone: (541) 923-4199
  • Office Address:
    13060 SW Peninsula Dr Terrebonne, Oregon(OR), 97760

Note: This policy may be updated periodically. Customers are encouraged to review the terms before making a purchase.

Thank you for choosing DiamondGlimmer. We are committed to your satisfaction and are here to help with any return or exchange needs.