Refund and Returns Policy

Effective Date: January 18, 2025

1. Introduction

At DiamondGlimmer, we are dedicated to ensuring your complete satisfaction with every purchase. This Return Policy outlines the conditions under which you may return products purchased from DiamondGlimmer.com. By making a purchase, you acknowledge that you have read, understood, and agreed to be bound by this Return Policy. We encourage you to review this policy thoroughly before making any purchase.

2. Eligibility for Returns

To be eligible for a return, please note the following conditions:

  • Time Frame: Returns must be initiated within 30 days of the original delivery date. Returns attempted after this period will not be accepted.

  • Condition of Items: Returned items must be in their original, unworn, and unused condition. All original tags and packaging must be intact, without any signs of damage, alteration, or wear.

  • Proof of Purchase: Returns must be accompanied by the original receipt or a valid proof of purchase from DiamondGlimmer.com.

  • Original Packaging: Products must be returned in their original packaging, including any protective materials, boxes, and inserts. Failure to include all original packaging may result in a delay or denial of the return.

3. Items Not Eligible for Returns

Certain items are not eligible for returns, including:

  • Customized or Personalized Items: Jewelry items that have been customized, personalized, engraved, or altered to your specifications are not eligible for return unless they are defective.

  • Items Marked as Non-Returnable: Some items may be specifically marked as non-returnable at the time of purchase.

  • Items Damaged Due to Negligence: We cannot accept returns of items that have been damaged due to misuse, negligence, accidents, or improper care.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Notify our customer service team at info@diamondglimmer.com or call us at (541) 923-4199 within the 30-day return window to initiate your return. Please provide your order number, the items you wish to return, and the reason for return.

  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and detailed return instructions. Please do not return items without obtaining an RAN, as returns without prior authorization may not be processed.

  3. Packaging: Carefully package the items in their original packaging, including all accessories and documents. Enclose a copy of your original receipt and prominently display the RAN on the outside of the package.

  4. Shipping: Ship the return package using a reputable carrier that provides tracking information. We recommend insuring the package for its full value as you are responsible for any damage or loss during return shipping. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

  5. Inspection: Upon receipt, your return will be inspected by our team to ensure it meets the eligibility criteria outlined in this policy.

5. Refund and Exchange Options

  • Refund: Upon successful inspection of returned items, we will process a refund to the original method of payment. Please allow a reasonable processing time for the refund to appear in your account, typically within 7-10 business days. Shipping and handling charges are non-refundable, unless the return is due to our error.

  • Exchange: If you prefer an exchange, we will process the exchange once the returned items have been received and inspected. If the new item’s cost is different from the returned item, we will credit or charge you the difference, as needed. Exchanges are subject to stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@diamondglimmer.com or call us at (541) 923-4199. Please provide detailed photos of the damage or defect, along with your order number. We will arrange for a replacement or refund at no extra charge. We may ask for the defective item to be returned to us.

7. Contact Information

If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team:

DiamondGlimmer
13060 SW Peninsula Dr
Terrebonne, Oregon (OR), 97760
Phone: (541) 923-4199
Email: info@diamondglimmer.com
Website: diamondglimmer.com

8. Modification of Policy

DiamondGlimmer reserves the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates or modifications.