Privacy Policy

Effective Date: January 18, 2025

1. Introduction

At DiamondGlimmer, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, diamondglimmer.com, and when you interact with us through other channels (e.g., phone, email). This policy is designed to comply with applicable privacy laws and regulations, ensuring a safe and transparent experience for our customers. By using our website and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We collect several types of information from and about users of our services, including:

  • Personal Information: This is information that identifies you as an individual, including your:

    • Name

    • Billing and shipping addresses

    • Email address

    • Phone number

    • Payment card information (processed securely through third-party payment processors, see Section 4 below)

    • Account username and password

    • Purchase history and preferences

    • Demographic information (e.g., age, gender, if you choose to provide it)

  • Non-Personal Information: This is information that does not identify you as an individual. It includes:

    • Browser type and version

    • Operating system

    • IP address

    • Referring website

    • Pages you visit on our website

    • Time and date of your visits

    • Cookies and similar technologies data (see Section 5 below)

    • Aggregated and anonymized data that does not identify you specifically

  • Information You Provide Voluntarily: We also collect information you voluntarily provide, such as:

    • Information you submit when contacting us through our website or customer service channels.

    • Information you provide when participating in surveys, contests, or promotions.

    • Information you post in public areas of our website (e.g., product reviews, comments).

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders, including shipping, delivery, and payment processing.

  • Customer Support: To respond to your inquiries, provide support, and resolve any issues.

  • Account Management: To create, manage, and maintain your account with DiamondGlimmer.

  • Personalization: To personalize your experience on our website, such as recommending products based on your preferences.

  • Communication: To communicate with you about your orders, updates, promotions, and other relevant information.

  • Marketing: To send you promotional emails, newsletters, and marketing messages about our products and services (you can opt-out of marketing communications at any time).

  • Improvement of Services: To analyze website usage, improve our services, and develop new features and products.

  • Fraud Prevention: To prevent, detect, and investigate fraud and other illegal activities.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with third-party service providers who assist us in operating our website and providing our services, such as:

    • Payment processors (e.g., for secure processing of your payment information)

    • Shipping and delivery companies (e.g., to deliver your orders)

    • Marketing and advertising agencies (e.g., to send you promotional emails)

    • IT and web hosting services (e.g., to maintain our website)

    • Data analysis and security providers (e.g., to analyze usage patterns and protect your information).

  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.

  • Protection of Rights: We may disclose your information when we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of such a transaction.

  • With Your Consent: We may share your information with your consent or at your direction.

  • Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not identify you with third parties for various purposes, such as statistical analysis and market research.

    • Affiliates: We may share your information with our subsidiaries or affiliates for business purposes.

5. Cookies and Similar Technologies

We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior on our website.

  • Cookies: Cookies are small data files stored on your device that help us recognize your browser, remember your preferences, and track your activity on our website. You can configure your browser to block or delete cookies, but this may affect your experience on our website.

  • Web Beacons: Web beacons are small electronic images embedded in web pages or emails. They help us track website traffic and user activity.

  • Third-Party Cookies: We also use third-party cookies, such as those from Google Analytics, to collect information about your usage patterns and help us improve our website. These third-party cookies are subject to the third parties’ own privacy policies.

6. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption technology, such as Secure Sockets Layer (SSL), to protect your payment information and other sensitive data.

  • Firewalls: We use firewalls to prevent unauthorized access to our systems.

  • Access Controls: We limit access to your personal information to only authorized personnel who need it for legitimate business purposes.

  • Regular Security Audits: We conduct regular security audits to assess the effectiveness of our security measures.

  • Data Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

  • However, please be aware that no security measure is perfect, and we cannot guarantee the absolute security of your personal information.

7. Your Choices and Rights

You have several choices and rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you and request copies of it.

  • Correction: You have the right to request correction of any inaccurate or incomplete information we hold about you.

  • Deletion: You have the right to request the deletion of your personal information, subject to certain limitations (e.g., if we have a legal obligation to retain it).

  • Objection to Processing: You have the right to object to our processing of your personal information, under certain circumstances (e.g., for marketing purposes).

  • Opt-Out: You have the right to opt-out of receiving marketing emails from us. You can do this by clicking on the “unsubscribe” link in any promotional email we send you.

  • Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

  • Do Not Track: Some browsers have a “Do Not Track” (DNT) feature that allows you to opt-out of online tracking. We currently do not respond to DNT signals.

  • Complaints: You have the right to file a complaint with the relevant data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us at the email and phone number below.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take steps to remove that information.

9. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and stored on servers in the United States. Data protection laws vary from country to country. We take steps to ensure that your data is handled safely and in accordance with this policy and applicable laws.

10. Third-Party Links

Our website may contain links to third-party websites. These third-party websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party website you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting the updated policy on our website, with a new effective date. We encourage you to check this page regularly for the latest version of this policy. Your continued use of our website or services after any changes indicates your acceptance of the updated policy. We will also notify you of significant changes via email when deemed necessary.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

DiamondGlimmer
13060 SW Peninsula Dr
Terrebonne, Oregon (OR), 97760
Phone: (541) 923-4199
Email: info@diamondglimmer.com
Website: diamondglimmer.com